We understand that travel plans can change. If you need to cancel your reservation, the following cancellation terms will apply.

1) Cancellation notice & how to cancel

All cancellations must be submitted in writing via email to visit@mukutanconservancy.org.

A cancellation is only considered valid once it has been received and acknowledged by Mukutan Conservancy. The effective cancellation date will be the date we receive the email.

​

2) Refunds (based on days before arrival)

Refunds are calculated from the date we receive your written cancellation notice.

• 30 days or more before arrival: 100% refund

• 14–29 days before arrival: 50% refund

• 7–13 days before arrival: 25% refund

• 3–6 days before arrival: No refund

• Less than 72 hours (3 days) before arrival/no-show: No refund

​

3) No-shows and early departures

• No-shows: Guests who do not arrive on the confirmed check-in date will be charged 100% of the booking total, and no refund will apply.

• Early departures: If a guest checks out earlier than planned, no refund will be issued for unused nights or services.

​

4) Booking amendments (date changes)

Guests may request to amend dates instead of cancelling. Changes are subject to availability and may require a rate adjustment if pricing differs between seasons or dates. Mukutan Conservancy reserves the right to treat repeated changes or late amendments as a cancellation where operational planning has already been confirmed.

​

5) Refund processing timelines & charges

• Refunds will be processed to the original payment method used during booking.

• Please allow 7–14 working days for refunds to be processed (timing may vary depending on banks, card processors, or mobile money providers).

• Transaction fees, bank charges, and currency conversion fees (if applicable) may be deducted from the refunded amount.

​

6) Third-party bookings

Where bookings are made through third-party agents, tour operators, or online platforms, their cancellation terms may apply. Mukutan Conservancy will honour refunds as per the agreement and payment method used.

​

7) Special bookings (exclusive-use, retreats, groups)

For exclusive-use bookings, group reservations, and long-stay bookings, Mukutan Conservancy may apply a separate cancellation policy based on the nature of the booking and the level of operational commitment required. Guests will be advised of any special terms at the time of confirmation.

​

8) Force majeure & exceptional circumstances

Mukutan Conservancy is not liable for cancellations or changes resulting from events beyond our control, including but not limited to: severe weather, natural disasters, government restrictions, political unrest, public health emergencies, or other force majeure events.

​

In such cases, Mukutan Conservancy may, at its discretion, offer one of the following:

• A reschedule/credit for a future stay (subject to availability), or

• A partial refund, where feasible, depending on commitments already incurred.

​

9) Travel insurance

Guests are strongly advised to purchase comprehensive travel insurance, including cover for cancellations, medical emergencies, and travel disruptions.